The problem with managing an approval process involving idiots
May 19, 2006
One of the biggest problems with working with idiots in the internet industry is the amount of valuable time wasted trying to follow and enforce a process for change requests to put changes live on websites.
Let's take the following example. Marketing woman (MW) from big corporate client (CC) has a 20mb powerpoint presentation she wants put on the corporate website. As this site was built by a rubbish company in the first place, getting it from marketing woman's hands onto the website involves the following process:
1. MW calls marketing company
2. Marketing company send request to us
3. We upload to staging server for approval
4. Marketing company check and approve
5. Marketing company contact Marketing Woman to approve
6. Marketing company give us approval to go live
7. Developer connects to to VPN, copies files across, HTML, etc.
8. Marketing company reviews and confirms approval
9. Marketing woman reviews and confirms approval
Then… the f*cking dumbass marketing company call up. "There's a typo on slide 18". WTF. That's why we have the staging server and a f*cking approval process.
Don't these idiots understand that the file they view on the website is the same f*cking file they supplied?! No, instead, they blindly review it at each stage of the process until it goes to production, and then finally look at the damn thing and realise there are typo's.
So, a new powerpoint is supplied, and the poor developer has to drop what they're doing and repeat this whole tedious process.
The rumours are true. People who work in marketing are stupid. F*cking stupid.
Here's a diagram to illustrate the process:
(Click for a larger version)