Servicing and retaining loyal clients…

July 5, 2007

One of the incompetent account executives from one of our agency clients recently got pissed that we didn’t respond to their request to look into a problem on their client’s websites.  Part of their message in our project management system was:

“To service [client] and retain them as our loyal client I will need more prompt communications regarding timings up front.”

Hilarious. “To service [client] and retain them as our loyal client”. Clearly drinking too much of this company’s kool-aid. He must be screwing the CEO’s daughter or something.

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